Power Generators

Privacy Statement

Privacy Statement

Last updated: August 2026

Important: This Privacy Statement is a general template and should be reviewed by a suitably qualified solicitor or data protection professional before the website is formally launched or relied upon as your final legal policy.

1. Who We Are

This website, power-generator.uk, is operated by Leader Pro Ltd, trading as Power Generators.

For the purposes of UK data protection law, Leader Pro Ltd is the data controller responsible for the personal information collected through this website and in connection with your orders and enquiries.

If you have any questions about this Privacy Statement or how we use your personal information, please contact us:

Power Generators
Leader Pro Ltd – trading as Power Generators
Email: info@power-generator.uk
Telephone: 0800 222 9069
Opening Hours: Monday to Friday, 9:00am–5:00pm

2. Personal Information We Collect

We may collect and process the following categories of personal information.

Contact Information

This may include:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Order and Transaction Information

This may include:

  • Products purchased
  • Order number
  • Order value
  • Delivery information
  • Order history
  • Returns and refund information
  • Payment status
  • Payment method

We do not normally store your complete debit or credit card details. Payment information is processed securely by our payment service providers.

Account Information

If you create an account with us, we may collect:

  • Account username
  • Encrypted or securely hashed password
  • Saved addresses
  • Account preferences
  • Previous orders

Customer Service Information

If you contact us, we may retain information relating to your enquiry, including:

  • Emails
  • Telephone enquiry details
  • Product questions
  • Complaints
  • Returns requests
  • Warranty enquiries

Technical and Usage Information

When you use our website, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referring website or source
  • Website interactions

This information may be collected through cookies, analytics tools and server logs.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and verify payments
  • Arrange delivery or collection
  • Provide order confirmations and delivery updates
  • Manage returns and refunds
  • Provide warranty and after-sales support
  • Respond to customer enquiries
  • Maintain customer accounts
  • Prevent and investigate fraud
  • Improve our website, products and services
  • Maintain appropriate business and accounting records
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted

We will only use personal information where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on one or more lawful bases depending on how and why we use your information.

Contract

We process personal information where necessary to enter into or perform a contract with you.

For example, this includes:

  • Processing your order
  • Taking payment
  • Delivering your goods
  • Processing returns
  • Providing customer service relating to your purchase

Legal Obligation

We may process and retain information where required to comply with legal obligations, including:

  • Tax requirements
  • Accounting requirements
  • Fraud prevention obligations
  • Consumer protection requirements

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

  • Improving our website
  • Improving customer service
  • Preventing fraud and misuse
  • Maintaining website security
  • Understanding how customers use our website
  • Managing our business operations

Consent

Where required, we will ask for your consent before processing personal information for certain purposes.

This may include:

  • Marketing emails
  • Non-essential cookies
  • Certain analytics or advertising technologies

Where processing is based on consent, you may withdraw your consent at any time.

5. Payments

We may use third-party payment processors, including Stripe, to securely process payments.

When you make a payment, certain personal and financial information may be provided directly to the payment provider.

We do not normally receive or store your full card number.

Your payment provider processes your information in accordance with its own privacy terms and security procedures.

6. Delivery Companies and Service Providers

To fulfil your order, we may share necessary information with third-party delivery and logistics providers.

This may include:

  • Your name
  • Delivery address
  • Telephone number
  • Email address where required for delivery notifications
  • Order or consignment information

We only provide information that is reasonably necessary to complete the delivery or provide the relevant service.

We may also use other service providers to support our business, including:

  • Website hosting providers
  • IT service providers
  • Payment providers
  • Accounting services
  • Email service providers
  • Analytics providers
  • Fraud prevention services
  • Manufacturers and authorised service centres for warranty claims

These organisations may process personal information on our behalf or as independent data controllers, depending on the service they provide.

7. Analytics and Website Measurement

We may use analytics services, including services such as Google Analytics, to understand how visitors use our website.

Analytics information may include:

  • Pages viewed
  • Session duration
  • Device and browser information
  • Approximate geographic information
  • Traffic source
  • Website interactions

Where required by law, non-essential analytics technologies will only be used after you have provided appropriate cookie consent.

We aim to minimise or anonymise analytics data where reasonably possible.

8. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep items in your shopping basket
  • Remember website preferences
  • Maintain login sessions
  • Improve website functionality
  • Measure website traffic and performance
  • Support marketing and advertising where consent has been given

Some cookies are strictly necessary for the website to operate and may not require consent.

Non-essential cookies, such as certain analytics or advertising cookies, should only be activated where appropriate consent has been obtained.

Please see our separate Cookie Policy for more information about the cookies we use and how you can manage your preferences.

9. Marketing Communications

We may send marketing communications where:

  • You have consented to receive them; or
  • We are otherwise legally permitted to do so

Marketing communications may include information about:

  • Products
  • Special offers
  • New ranges
  • Promotions
  • Relevant company updates

You can unsubscribe from marketing communications at any time by:

Opting out of marketing will not prevent us from sending necessary transactional communications relating to an order, delivery, return or account.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.

For example:

  • Order and transaction records may typically be retained for up to 7 years
  • Customer service records may be retained where reasonably necessary to deal with complaints, warranties or disputes
  • Marketing information may be retained until you withdraw consent or opt out, subject to appropriate suppression records

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include secure hosting, access controls, encrypted connections, password protection and restricted access to personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. International Data Transfers

Some of the third-party services we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will seek to ensure that appropriate safeguards are in place as required by UK data protection law.

These safeguards may include:

  • UK adequacy regulations
  • Approved contractual safeguards
  • Other legally recognised transfer mechanisms

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete personal information
  • Request deletion of your personal information in certain circumstances
  • Restrict processing of your personal information in certain circumstances
  • Object to processing in certain circumstances
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact:

Email: info@power-generator.uk

We may need to verify your identity before fulfilling a request.

We will normally respond within the timeframe required by applicable data protection law.

14. Your Right to Complain

If you have concerns about how we process your personal information, please contact us first so that we have the opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

The ICO provides information and complaint services through its official website.

15. Children's Privacy

Our website and products are not intended specifically for children, and we do not knowingly seek to collect personal information from children.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to remove it.

16. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy information of any third-party website before providing personal information.

17. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in:

  • Our business
  • Our website
  • Legal requirements
  • Service providers
  • Data processing activities

The current version will be published on:

power-generator.uk/privacy-statement-uk

The date at the top of this Privacy Statement will indicate when it was last updated.

18. Contact Us

For questions about this Privacy Statement, your personal information or your data protection rights, please contact:

Power Generators
Leader Pro Ltd – trading as Power Generators
Website: power-generator.uk
Email: info@power-generator.uk
Telephone: 0800 222 9069
Opening Hours: Monday to Friday, 9:00am–5:00pm