Power Generators

Delivery Information

Delivery & Shipping Policy

At Power Generator UK, a trading name of Leader Pro Ltd, we are committed to providing a reliable, transparent and efficient delivery service to customers throughout the United Kingdom and surrounding islands.

We offer FREE standard delivery across England and Wales, with clearly published regional delivery surcharges for Scotland, Northern Ireland, the Isle of Man and the Channel Islands.

All applicable delivery charges are displayed before customers complete their purchase, ensuring complete transparency with no unexpected shipping costs.

1. Free England & Wales Delivery

We offer FREE standard delivery (£0.00) on all orders delivered to qualifying addresses throughout England and Wales.

Depending on the size, weight and type of equipment ordered, deliveries may be completed using:

  • Tracked parcel couriers – for smaller generators, portable power stations and accessories.

  • Specialist pallet delivery networks – for larger generators and heavier equipment.

  • Dedicated commercial delivery vehicles – for specialist deliveries and larger orders.

All deliveries are arranged through our own logistics operations or established UK transport and distribution partners.

2. Order Processing, Dispatch & Delivery Times

Order Processing & Dispatch

At Power Generator UK, we aim to process and dispatch all customer orders as quickly and efficiently as possible.

Orders for products that are in stock are typically processed and dispatched within 1–2 working days following payment confirmation.

We operate through a combination of products held at our own warehouse and products supplied directly by our established UK manufacturers and distribution partners.

Depending on the product purchased, your order may be dispatched from:

  • Our own warehouse and distribution facilities.

  • A UK-based manufacturer.

  • An authorised UK distributor or supplier.

Regardless of where your generator is dispatched from, Power Generator UK remains your retailer and primary point of contact for order enquiries, deliveries, returns, warranty assistance and after-sales support.

Standard Delivery Times

Once an order has been dispatched, the following estimated delivery transit times apply:

Delivery Destination Estimated Transit Time
England & Wales 1–3 working days from dispatch
Mainland Scotland & Highlands 2–4 working days from dispatch
Scottish Islands, Northern Ireland & Offshore Islands 2–5 working days from dispatch

Important: The delivery times above represent estimated transit times following dispatch and do not include the standard 1–2 working day order processing period.

For standard in-stock products, the typical overall estimated delivery time, including processing, is:

  • England & Wales: 2–5 working days.

  • Mainland Scotland & Highlands: 3–6 working days.

  • Scottish Islands, Northern Ireland & Offshore Islands: 3–7 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Manufacturer & Distributor Fulfilment

Certain generators, particularly larger commercial, industrial and specialist models, may be dispatched directly from our UK manufacturers or distribution partners.

Some products may require additional preparation, testing, specialist transportation or scheduled freight collection before dispatch.

Where a product has a longer lead time, is available on a pre-order basis, or requires specialist delivery arrangements, the applicable delivery information will be communicated before purchase.

We make every effort to ensure that product availability and estimated delivery times displayed on our website accurately reflect the information provided by our suppliers.

Unexpected Delivery Delays

Although we aim to meet our published delivery estimates, occasional delays may arise due to circumstances including:

  • Severe weather conditions.

  • Courier or freight network disruptions.

  • Seasonal demand and peak trading periods.

  • Manufacturer or supplier dispatch delays.

  • Remote delivery locations or restricted site access.

Should an unexpected delay occur, we will endeavour to notify you promptly, provide an updated estimated delivery date and discuss the available options.

Your statutory consumer rights remain unaffected.

3. Delivery Charges & Regional Surcharges

Standard delivery is completely free throughout England and Wales.

For deliveries to Scotland, the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, regional surcharges apply due to additional transport, courier and freight costs.

All delivery charges are clearly displayed before payment is completed.

Regional Surcharge Rates Table

Zone / Region Name Applicable Postcodes Total Delivery Cost (inc. VAT)
England & Wales All England & Wales postcodes FREE (£0.00)
Scotland, Highlands & Islands AB, DD, DG, EH, FK, IV1–IV39, KW1–KW14, KY, PA1–PA19, PH1–PH41, TD £150.00
Highlands (PA21–38) PA21–PA38 £179.99
Highlands (IV40–56) IV40–IV56 £199.19
Scottish Islands & Remote Highlands HS1–HS9, KA27–KA28, KW15–KW17, PA20, PA41–PA80, PH42–PH44, ZE1–ZE3 £263.99
Northern Ireland BT1–BT99 £167.99
Isle of Man IM1–IM9 £138.00
Alderney & Sark GY9–GY10 £181.19
Guernsey & Jersey GY1–GY8, JE1–JE4 £198.00

The above charges are the published regional delivery rates. VAT treatment will be applied as appropriate to the delivery destination.

Delivery Charge Transparency

All applicable shipping charges are calculated and displayed during checkout before the customer confirms payment.

Customers can review the full delivery cost of their order before completing their purchase.

For destinations or specialist deliveries not covered by the published rates, please contact us before ordering so that we can confirm delivery availability and the applicable charges.

We do not add undisclosed delivery surcharges after an order has been completed.

4. Delivery Methods & Kerbside Access

Parcel Courier Deliveries

Smaller generators, inverter generators, portable power stations and accessories are generally dispatched using established parcel courier networks.

Where tracking is available, customers will receive tracking information following dispatch, allowing them to monitor the progress of their delivery.

Pallet & Heavy Freight Deliveries

Larger generators and heavy equipment are generally delivered through specialist pallet freight networks or dedicated commercial vehicles.

Due to the size and weight of these products, additional delivery arrangements may apply.

Kerbside Delivery

Unless otherwise agreed, pallet deliveries are made to the nearest safe and accessible kerbside, driveway or suitable hard-standing area at the delivery address.

Driver Responsibilities

Delivery drivers are generally unable to:

  • Carry generators or equipment inside buildings.

  • Move heavy equipment across grass, gravel or unsuitable surfaces.

  • Transport equipment upstairs or through restricted access points.

  • Install, connect or position generators at their final operating location.

Site Access Requirements

Please notify us before dispatch if your delivery location has:

  • Narrow access roads or restricted vehicle access.

  • Weight or height restrictions.

  • Steep gradients or unsuitable unloading surfaces.

  • Security procedures or access requirements.

  • Any other circumstances that could affect safe delivery.

This information helps us select an appropriate delivery method and avoid unnecessary delays.

5. Order Dispatch, Tracking & Delivery Communication

Once your order has been dispatched, we will provide a dispatch confirmation by email.

Where applicable, this will include:

  • Courier or freight carrier information.

  • Tracking details or a tracking reference.

  • Estimated delivery information.

  • Any additional delivery instructions.

For larger pallet deliveries, the freight carrier may contact you directly by telephone or email to arrange or confirm delivery.

Where tracking is not available, our customer support team can assist with delivery enquiries.

If you require an update on your order, please contact us using the details provided below.

6. Receiving & Inspecting Goods

We take care to ensure that generators and equipment are dispatched securely and appropriately packaged for transportation.

Upon receiving your order, we kindly ask that you inspect the packaging and goods for any visible signs of damage.

If you notice damage upon delivery, please:

  1. Record the damage: Where possible, note any visible damage on the driver's delivery paperwork or electronic delivery terminal.

  2. Take photographs: Photograph the packaging and any visible product damage.

  3. Contact us: Email our customer support team at info@power-generator.uk, ideally within 48 hours of delivery.

Reporting damage promptly allows us to investigate the issue with the carrier and arrange an appropriate resolution as quickly as possible.

Important: The 48-hour notification period is a request to assist with prompt investigation and is not a condition of your statutory consumer rights.

Failure to report damage within 48 hours does not automatically prevent a customer from receiving a replacement, repair, refund or other remedy where legally entitled.

All consumer rights under applicable UK legislation remain unaffected.

7. Delivery Issues, Missing Items & Non-Delivery

If your order arrives incomplete, is delivered incorrectly or has not arrived within the expected timeframe, please contact our customer support team.

We will investigate the issue with the relevant courier, manufacturer or distribution partner and work towards a suitable resolution.

Where goods are lost or damaged during transit before delivery to the customer, Power Generator UK will fulfil its responsibilities under applicable consumer law.

If a delivery cannot be completed because of incorrect address information, restricted access or an unsuccessful delivery attempt, we will contact you to discuss the available arrangements.

Any additional charges that may apply to a customer-requested redelivery will be explained and agreed where appropriate.

8. Customer Support & Order Assistance

Whether your generator is dispatched from our own warehouse or directly from one of our trusted UK manufacturers and distribution partners, our customer service team remains available to assist you.

We can help with:

  • Product availability and delivery estimates.

  • Order progress and dispatch updates.

  • Courier and pallet delivery enquiries.

  • Delivery access requirements.

  • Damaged, missing or incorrect goods.

  • Returns, refunds and warranty enquiries.

Our aim is to provide customers with clear communication and dependable service throughout the purchasing and delivery process.

9. Business Contact Information

Power Generator UK
A trading name of Leader Pro Ltd

Registered Company: Leader Pro Ltd
Company Registration Number: 17308472
VAT Registration Number: GB 523 6076 04

Registered Office:
Unit 20 Block B
Evans Business Centre
Lakesview International Business Park
Hersden
Canterbury
Kent
CT3 4AL
United Kingdom

Telephone: 0800 222 9069
Email: info@power-generator.uk
Website: https://power-generator.uk

Customer Service Opening Hours:
Monday to Friday, 9:00 am – 5:00 pm
Excluding UK bank holidays.

For delivery enquiries, order updates or assistance with your purchase, please contact our customer support team.

We are committed to providing clear delivery information, transparent charges and reliable customer service from the moment you place your order through to successful delivery.